Merchant terms and conditions

MERCHANT TERMS OF USE
DODO-DELIVERY.COM
Owned and Operated by Dodo SBS Limited

Effective Date: [Insert Date]

These Merchant Terms of Use ("Agreement") govern the relationship between Dodo SBS Limited ("Company," "we," "us," or "our") and merchants ("Merchant," "you," or "your") using the Dodo-Delivery.com platform ("Platform"). By registering as a Merchant, you agree to these terms.

1. MERCHANT ELIGIBILITY

  • You must be a legally registered business in Tanzania.

  • You must provide valid business registration documents, tax identification, and other necessary certifications.

2. MERCHANT RESPONSIBILITIES

  • Ensure all product listings, pricing, and descriptions are accurate and up to date.

  • Maintain quality and hygiene standards for food and other goods sold.

  • Process and fulfill orders promptly to meet customer expectations.

  • Resolve customer complaints professionally and efficiently.

  • Comply with all applicable laws and regulations.

3. COMMISSION AND PAYMENTS

  • The Company charges a commission on each sale made through the Platform.

  • Commission rates and payment terms will be outlined in a separate agreement.

  • Payments to Merchants will be processed on a daily basis via payment options agreed upon by both parties.

  • Merchants are responsible for any transaction fees or taxes applicable to their earnings.

4. ORDER MANAGEMENT

  • Merchants must confirm and prepare orders within the specified time frames.

  • Orders that cannot be fulfilled must be canceled immediately through the Platform.

  • Repeated order cancellations or delays may result in penalties or account suspension.

5. DELIVERY

  • The Company may provide delivery services or allow Merchants to use their own delivery methods.

  • If using the Company’s delivery service, Merchants must cooperate with assigned delivery personnel.

  • Delivery fees may apply based on location and service agreements.

6. INTELLECTUAL PROPERTY

  • Merchants grant the Company a non-exclusive license to use their logos, brand names, and product images for marketing and promotional purposes.

  • Merchants shall not use the Company's branding without prior written consent.

7. TERMINATION

  • Either party may terminate this Agreement with a [30-day] written notice.

  • The Company reserves the right to suspend or terminate a Merchant’s account for non-compliance with these terms.

  • Outstanding payments and obligations must be settled upon termination.

8. LIABILITY AND INDEMNIFICATION

  • The Company is not liable for losses arising from order cancellations, delays, or disputes between Merchants and customers.

  • Merchants agree to indemnify the Company against any claims, damages, or legal actions resulting from their operations on the Platform.

9. DISPUTE RESOLUTION

  • Any disputes shall first be resolved amicably between the parties.

  • If unresolved, disputes shall be governed by the laws of Tanzania and settled in Tanzanian courts.

10. CHANGES TO TERMS

  • The Company reserves the right to update these terms at any time.

  • Continued use of the Platform after changes constitutes acceptance of the updated terms.

11. CONTACT US

For inquiries or support regarding these Merchant Terms of Use, please contact:
Dodo SBS Limited
Email: [email protected]
Phone: 0766479745
Address: 43 Ngalo road, Arusha.Tanzania

By registering as a Merchant on Dodo-Delivery.com, you acknowledge that you have read, understood, and agree to these terms.



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