Terms and conditions

TERMS OF USE
DODO-DELIVERY.COM
Owned and Operated by Dodo SBS Limited

Effective Date: 1/1/2025

Welcome to Dodo-Delivery.com. These Terms of Use govern your access to and use of our website and services. By using our platform, you agree to comply with these terms. If you do not agree, please do not use our services.

1. DEFINITIONS

  • "Company" refers to Dodo SBS Limited, a company registered in Tanzania.

  • "Website" refers to Dodo-Delivery.com.

  • "User" refers to any individual or entity using our website and services.

  • "Vendor" refers to restaurants, shops, and other businesses selling products through our platform.

  • "Order" refers to any purchase made through the website.

2. ELIGIBILITY

You must be at least 18 years old to use our services. By using the website, you confirm that you have the legal capacity to enter into a binding agreement.

3. SERVICES

Dodo-Delivery.com connects users with vendors to facilitate the ordering and delivery of food and other products. The company does not manufacture, store, or directly sell any products.

4. USER ACCOUNTS

  • Users must create an account to place orders.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • The company reserves the right to suspend or terminate accounts that violate these terms.

5. ORDERS AND PAYMENTS

  • All prices are listed in Tanzanian Shillings (TZS) unless stated otherwise.

  • Orders must be paid through the available payment methods.

  • Once an order is placed, cancellations and refunds are subject to the vendor’s policy.

  • Dodo SBS Limited is not responsible for order fulfillment delays caused by vendors.

6. DELIVERY

  • Estimated delivery times are provided for convenience and may vary.

  • Users must provide accurate delivery addresses.

  • If a delivery cannot be completed due to incorrect information, additional charges may apply.

7. VENDOR RESPONSIBILITIES

  • Vendors are responsible for the quality, accuracy, and pricing of their products.

  • Any disputes regarding product quality should be resolved directly with the vendor.

8. USER CONDUCT

Users agree not to:

  • Use the platform for fraudulent or unlawful purposes.

  • Interfere with the website’s functionality.

  • Provide false or misleading information.

  • Harass or threaten vendors, delivery personnel, or other users.

9. INTELLECTUAL PROPERTY

All content, logos, and trademarks on Dodo-Delivery.com are owned by Dodo SBS Limited. Unauthorized use is strictly prohibited.

10. LIMITATION OF LIABILITY

  • Dodo SBS Limited is not liable for any indirect, incidental, or consequential damages.

  • The company is not responsible for vendor errors, food safety issues, or delivery delays beyond our control.

  • Users assume all risks associated with using the platform.

11. TERMINATION

Dodo SBS Limited reserves the right to suspend or terminate user access for violations of these terms without prior notice.

12. DISPUTE RESOLUTION

Any disputes shall be resolved amicably. If unresolved, disputes shall be subject to the laws of Tanzania and settled in Tanzanian courts.

13. CHANGES TO TERMS

Dodo SBS Limited may update these terms at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

14. CONTACT US

For any questions or concerns regarding these Terms of Use, please contact us at:
Dodo SBS Limited
Email: [email protected]
Phone: +255 766 479745
Address: 43 Ngalo road, Arusha, Tanzania

By using Dodo-Delivery.com, you acknowledge that you have read, understood, and agree to these Terms of Use.



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